Customer Service
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What is your return policy?
We love the products we’ve made, and we think you will too. If, after trying them, you find that you’re unhappy for any reason, just let us know so that we can help you receive a refund within 30 d...
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Can I remove one product from my subscription but keep the rest?
Yes! You may do this in your subscription manager. Head over to your account and click on subscriptions.
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Can I pause my subscriptions?
Of course! 1. My account. 2. My subscriptions. 3. Pause Subscription. 4. Select the next date you'd like to be charged for your order. 5. Select Confirm.
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How do I change the date for my next subscription order?
1. Navigate to your account 2. My Subscriptions 3. Change Date 4. Select the date you'd like your next order to process 5. Confirm date
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How do I start a subscription?
To start a subscription, navigate to the product you are looking to subscribe to and select your monthly delivery choice. Once you check out, you will be signed up for auto delivery!
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Where is SmartyPants located?
SmartyPants Vitamins has been located in Southern California since it was founded in 2011.
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Do you have any products that are certified Kosher or Halal?
Although we offer a number of Vegetarian options, our products are not certified Kosher or Halal at this time.
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What’s the difference between B12 as cyanocobalamin and methylcobalamin? Which is the better form?
Vitamin B12 comes in two commercially available forms: methylcobalamin and cyanocobalamin. SmartyPants includes vitamin B12 as methylcobalamin, which is the active, naturally-occuring form of B12...
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At what age should you switch from Kids Formula to Teen Formula?
We recommend our Kids formulas for ages 4+, Teen formulas for ages 13-18 and Adult formulas for ages 18+. Our Teen formulas are designed to support adolescence and the changing nutrient needs tha...
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What’s the benefit of a gummy prenatal?
Prenatal vitamins are a great source of nutrients that are important before, during and after pregnancy. For various reasons, such as 'morning sickness' (that, ironically, can happen any time dur...