Customer Service

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Activity overview

Latest activity by Customer Service
  • Customer Service created an article,

    Is your Toy Story 5 Kids formula the same as your Kids PLUS Multi & Omegas?

    Our SmartyPants Toy Story 5 Kids Multivitamin Gummies share the same formula as the regular Kids Plus Multi & Omegas, so if your kids enjoy those, they should take to this version as well! A few th...

  • Customer Service created an article,

    What is your Return Policy?

    All returns must be processed through the place of purchase according to their policies.If your purchase was through our own SmartyPantsVitamins.com website, we offer a no-questions-asked return/ r...

  • Customer Service created an article,

    Can you ship to addresses outside the US?

    At this time, our SmartyPantsVitamins.com website can only process orders for US shipping.  For international delivery of SmartyPants vitamins, www.IHerb.com has been a great solution.

  • Customer Service created an article,

    Does your website accept Paypal?

    No, at this time, our SmartyPants website does not accept Paypal as a payment option.Let us know if we can help you with any other questions regarding placing an order through our website.

  • Customer Service created an article,

    Do you ship to PO Boxes?

    No, our carrier cannot ship to PO boxes at this time. Please be sure to provide a good street address when placing your order. 

  • Customer Service created an article,

    Can I remove one product from my subscription but keep the rest?

    Yes! You can do this in your subscription manager. Just follow these steps:Head over to your Account Click on Subscriptions Once there -- you can make any needed changes to the products in your sub...

  • Customer Service created an article,

    Can I pause my subscriptions?

    Yes --- Please follow the instructions below:1. Go to My Account2. Find My Subscriptions3. Click on Pause Subscription4. Select the next date you'd like your order to process5. Select ConfirmJust r...

  • Customer Service created an article,

    How do I change the date for my next subscription order?

    To change the Order Date on your Subscription just follow the following instructions:1. Navigate to your Account 2. Find My Subscriptions 3. Click on Change Date 4. Select the date you'd like your ...

  • Customer Service created an article,

    How do I start a subscription?

    To start a subscription, simply navigate to the product you are wanting to subscribe to and select your monthly delivery choice. Once you check out, you will be signed up for auto delivery!  

  • Customer Service created an article,

    Where is SmartyPants located?

    SmartyPants Vitamins has been located in Southern California since it was founded in 2011.